To be eligible for a consultation at verkind, a patient must meet three specific criteria: 1) Have a confirmed medical diagnosis of a chronic pain or mental health condition, 2) Have tried at least two conventional, licensed UK treatments or medications that failed to provide relief or caused intolerable side effects, 3) Complete a successful clinical screening assessment with the verkind medical team.

Patients can access specialist medical cannabis care at verkind through these steps: 1) Complete the free online eligibility check on the verkind website, 2) Register personal patient details, 3) Book an initial video consultation with a specialist, 4) Share NHS medical records securely using NHS login, 5) Attend an online video consultation with a GMC-registered specialist, 6) Await case review and approval by the verkind Multidisciplinary Team (MDT), 7) Complete payment via the patient portal to receive tracked home delivery from a partner pharmacy.

During a verkind initial video consultation, a GMC-registered specialist conducts a comprehensive medical review. The doctor evaluates the patient's full medical history, past unsuccessful treatments, current symptoms and care goals to determine if a clinical need exists for a personalised medical cannabis treatment plan.

A Multidisciplinary Team (MDT) review at verkind is a mandatory safety check where a panel of expert medical clinicians evaluates a patient's case notes. The MDT reviews the patient's diagnosis, treatment history and contraindications to ensure any prescribed medical cannabis plan adheres strictly to UK clinical guidelines and safety standards.

verkind sends approved prescriptions directly to a licensed specialist partner pharmacy. The pharmacy dispenses the medication and delivers it directly to the patient's home address using DPD PIN on Delivery, requiring a unique four-digit security PIN to complete the handover.

verkind patients attend mandatory structured follow-up video consultations: One-month follow-up: A specialist consultation held 30 days after starting treatment to assess stability, monitor side effects, and adjust dosage. Six-month review: A routine review consultation held every six months to monitor ongoing treatment efficacy and authorise safe repeat prescribing.

Once a verkind specialist confirms a patient's medical cannabis treatment plan is stable, the patient can request repeat prescriptions through the secure verkind patient portal. All repeat requests undergo clinical review before approval.